Policies
Spring Seedlings Policy
Purple Stems strives to ensure that customers are completely satisfied with their spring seedlings. If for any reason you are not satisfied with the seedlings you receive, please follow the steps below to request a refund.
1. Notification of Issue: Please email contact@purplestems.com within 48 hours of receiving your seedlings. In your email, include a photo of the seedlings you are unhappy with and a brief description of the issue. If you find that the seedling you got is not the variety you ordered, please send an email with a picture by August 1 of the same season you bought the seedling.
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2. Assessment and Refund: Upon receiving your email and photo, I will assess the situation. If I determine that the seedlings do not meet my quality standards or the wrong variety was given, a refund may be issued.
3. Return Request: Purple Stems reserves the right to request that the unsatisfactory seedlings be returned. If a return is requested, I will provide instructions on how to return the seedlings.
4. Processing Refunds: Refunds will be processed within 7-10 business days of approval. The refund will be issued to the original method of payment.
Unclaimed Spring Seedling Policy
Purple Stems aims to provide a smooth and efficient pickup process for your seedlings. To ensure timely distribution, I have implemented the following policy for seedlings that are not picked up by the specified date.
1. Pickup Notification: Customers will receive at least two emails notifying them that their seedlings are ready for pickup. These emails will include the details on how to schedule pickup of their seedlings.
2. Unclaimed Seedlings: If seedlings are not picked up by the specified date, a full refund will be issued to the customer. This refund will be processed within 7-10 business days and will be issued to the original method of payment.
3. Post-Refund Requests: If the customer still wishes to obtain the seedlings after a refund has been issued, they may contact me at contact@purplestems.com. Please note that while I will do my best to accommodate such requests, Purple Stems cannot guarantee that the same varieties of seedlings will be available.
Bouquet Policy
Purple Stems is committed to providing beautiful, fresh bouquets to customers. If you are not satisfied with your bouquet, please adhere to the following policy to request a replacement or refund.
1. Notification of Issues: Customers must contact me at contact@purplestems.com within 48 hours of receiving their bouquet. Please include a photo of the bouquet and a brief description of the issue in your email.
2. Assessment and Resolution: Upon receiving your email and photo, I will inspect the provided evidence. Based on my assessment, I may offer a replacement bouquet or issue a refund.
3. Care Instructions: Please note that Purple Stems is not liable for any issues arising from customer negligence. The flower care instructions provided on the card included with your bouquet must have been followed for a refund or replacement to be considered.
4. Processing Replacements and Refunds: If a replacement is offered, it will be arranged as soon as possible. Refunds, if issued, will be processed within 7-10 business days and will be issued to the original method of payment.
Bulbs, Corms and Roots Policy
Purple Stems is dedicated to ensuring the quality of my bulbs, corms, and roots. If you are not satisfied with your purchase, please follow the steps below to request a refund.
1. Notification of Issues: Customers must contact me at contact@purplestems.com within 48 hours of receiving their bulbs, corms, or roots. In your email, please include a photo of the product and a brief description of the issue.
2. Assessment and Refund: Upon receiving your email and photo, I will assess the situation. Purple Stems reserves the right to request the return of the product before a refund is issued. If only part of the order is affected, a partial refund may be given. Refunds will be issued to the original method of payment.
3. Return Request: If a return is requested, we will provide instructions on how to return the product. The refund will be processed within 7-10 business days of receiving the returned product, or upon completion of our assessment if a return is not requested. Refunds will be issued to the original method of payment.